1. A non-refundable deposit of 50% of the cost of any order is payable at the time of placing that order.
2. The balance is due within 2 weeks of the dress being received by 7th Heaven Bridal.
3. Our service is “made to order” NOT “made to measure”. We consider the measurements taken for each customer and order as close to standard size as possible to avoid unnecessary alterations.
4. No alterations are made until instructed by the customer once a dress arrives and is fully paid for. All alterations are charged separately.
5. Appointments for alterations are only held on Tuesday and Wednesday between 3 pm and 7 pm.
6. Whilst we are sympathetic if a wedding or event is cancelled, all items must be fully paid for and taken away.
7. All payments must be cleared by our bankers prior to the collection of any gowns.
8. All prices quoted include VAT.